*Zendesk's Customer Experience Trends Report How to deliver excellent customer service ![]() More than 60 percent of customers say they now have higher customer service standards.47 percent report an increase in their ability to cross-sell.60 percent say it improves customer retention.64 percent of business leaders say that customer service has a positive impact on their company’s growth. ![]() 73 percent of business leaders report a direct link between their customer service and business performance.It's impossible to overstate the importance of customer service. Benefits of great customer serviceįor companies that succeed at wowing customers, the opportunities for growth are immense. Whether you’re a well-established firm or just starting to scale and grow, a successful customer service teamĬan help attract new business, boost retention, and increase sales among your existing customer base. ![]() Make it two negative experiences, and 76 percent of customers are out the door. That’s a 22-percent jump from the previous year. It’s a high-stakes game-61 percent of customers would now defect to a competitor after just one bad experience, according to Zendesk's 2022 Customer Experience Trends Report.
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